Bugaboo Bee Stroller - Pink

Bugaboo BEE Complete Stroller, Yellow Reviews

Average Review Rating: 3.5

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Review Rating: 1/5
Review Summary: DO NOT BUY THE BUGABOO BEE!!!
Do not buy a Bugaboo Bee! Buy any other product, but not the Bee!

In October of 2007, we pre-ordered the Bugaboo Bee. Our daughter was born in November of 2007. She was not a big baby, in fact, she was on the small side. Immediately, we had problems with the brake, it worked only occasionally. The rain cover ripped within a couple months. Less than six months after our daughter first used the Bee, the frame broke.

For three weeks, we called Bugaboo and were not able to get in touch with anyone. I left messages on any extension I could seeking out help. Finally, we got someone on the phone. We explained our frame broke and the brake didn't work. The service agent was rude, and finally agreed to send us a new frame (it was within warranty), if we emailed them pictures. We did.

A few weeks later, we received a new frame. The brake still didn't work unless I kicked it. Another nine months later, we received a replacement part for the brake (apparently enough people complained about the brake), but it still didn't work until we oiled it up. Two more rain covers later, both ripped, we gave on the rain covers.

Six months ago, the first wheel ripped apart. We bought a new one from [...]. Two and a half months ago the second wheel ripped. And the frame of the sun canopy snapped, so the shade doesn't go up properly. We ordered another wheel from [...]. Two months later, it has still not arrived because it's been out of stock. The manager at [...] told me she would send me a used wheel to get by on. That was two weeks ago and it hasn't arrived. We just received a email telling us the new wheel we ordered is still out of stock... indefinitely. So now, we can't use the $500 stroller that never worked well anyway.

If you MUST buy Bugaboo, at least don't buy the Bee.

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Review Rating: 2/5
Review Summary: Not worth the money
I have a son who is now 20 months. This stroller, which is suppose to hold a child up to 40lbs, is the most uncomfortable thing for him. He is not even 2 and we have had several problems with it. We had the stroller for 3 months and there was a massive issue with the break. Bugaboo sent around a fix for the faulty break. Since then, the handle which extends, has broken completely on one side so it gets stuck constantly. The cushions on the side of the seat are so bulky and turn inward that it almost squishes the child. If you have a normal size child they kid looks almost uncomfortable since he is wedged in this seat. Our son is tall for his age, but at 32" apparently you are too tall for the shade to be pulled over. The seat does not come up completely, its always at a bit of an incline, so if the child does not want to sit back they lose the support of the seat.

All and all I think the MaClaren is a better value. This stroller costs double the MacLaren with few benefits. If i had a maclaren I would atleast be able to still use it, instead I need to purchase another stroller for my not even 2 year old. Do not waste your money.

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Review Rating: 1/5
Review Summary: Very Dangerous Stroller - Buyer Beware
Beware--the brakes are unreliable and the customer service is terrible! When my daughter was nine weeks old, we were waiting at the top of the staircase in front of my Brooklyn home, for my son's bus. I had the brake engaged, and my daughter in the stroller, next to me. Just as the bus pulled up, the stroller suddenly lurched forward, moving too fast for me grab it, and I was forced to watch her tumble down the cement staircase, imagining the worst. When it reached the ground, the brakes still appeared to be engaged! Since then, the brakes are completely inconsistent, sometimes locking the stroller in place, sometimes only one side locks, and other times the brakes do not work at all.
When I contacted Bugaboo, the customer service people rudely told me that it was my fault, since I should have been wearing the wrist strap! They finally connected me to the head of Northeast customer service, Kyle, who apologized and assured me that he would replace the entire stroller. This was months ago, and after leaving him message after message, and receiving no response, I called the general customer service line again. A representative there checked the notes that Kyle made, which apparently said that I told them that I was "unsure if the brakes were engaged," (a COMPLETE lie!) and made no mention of Kyle's promise of a new stroller! When I told him that I had witnesses who could attest to the fact that that the breaks were most definitely engaged, he offered me a new chassis. I hope this serves as a warning to anyone thinking that this is a safe product for their newborn, or any child.